Privacy Policy

How WamuRide collects, uses, and protects your information.

Last updated: 30 October 2026

1. Introduction

The WamuRide app and website are owned and operated by Benfray Technologies Limited, a company based in Uganda with its headquarters in Nansana ("we", "us", "our"). This Privacy Policy explains how we collect, uses, shares, and protects information when you use the WamuRide mobile app and this website, including our ride sharing, ride hailing, special hire, car rental, wallet, messaging, and referral features. By using the app you agree to the practices described here.

2. Information we collect

Account information: your name, phone number, email address, and profile photo.
Location data: your device's precise location while you use the app, to show nearby drivers or requests, set pickup and drop-off points, and track active trips. Drivers' location may also be collected while they are online and available to accept trips.
Trip and booking information: routes, pickup and drop-off locations, requested services, booking history, and ratings.
Driver verification information: identity documents, driving permit, vehicle details, and vehicle photos submitted when applying as a driver.
Payment information: wallet balances, mobile money top-ups, and transaction records. We do not store your mobile money PIN.
Messages: content of in-app messages between riders and drivers.
Device information: device model, operating system, app version, and push notification tokens.

3. App permissions

Location: to match riders and drivers and to show trip progress.
Camera and photos: to upload a profile picture and driver or vehicle documents.
Notifications: to send booking confirmations, offers, and trip updates.

You can turn these permissions off in your device settings, but some features may not work without them.

4. How we use your information

To create and manage your account.
To match riders with drivers for ride sharing, special hire, and car rental requests.
To verify drivers and keep the platform safe.
To process wallet top-ups, payments, and driver earnings.
To send booking confirmations, offers, and trip-related notifications.
To calculate and pay out referral rewards.
To provide customer support, prevent fraud, and improve our services.

5. Sharing your information

We share only what is needed to complete a booking. For example, a rider's name, pickup point, and trip details are shared with the matched driver, and a driver's name, photo, and vehicle details are shared with the rider. We do not sell your personal information. We may share information with service providers who help us run the platform, such as payment processors, cloud hosting, and notification services, under confidentiality obligations. We may also disclose information where required by law or to protect the safety of our users.

6. Data retention

We keep your information for as long as your account is active and as needed to provide our services. After your account is deleted, we remove or anonymise your personal information, except for records we must keep for legal, tax, fraud-prevention, or dispute-resolution purposes.

7. Deleting your account and data

You can request deletion of your account and associated data at any time by emailing info@benfray.com from the email address or with the phone number linked to your account. We will confirm your request and complete the deletion within 30 days, subject to the retention needs described above.

8. Data security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to personal data. No system is completely secure, but we work to protect your information.

9. Children

WamuRide is not intended for children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above and, where appropriate, notify you in the app.

11. Contact us

Questions about this policy or your data can be sent to:

Benfray Technologies Limited
Nansana, Uganda
Email: info@benfray.com
Phone: +256 753 945 524